If the outstanding balance in your accounting package and FG Receivables Manager are not matching, please check for the following:
- Invoice Change - If you recently changed an invoice such as added an invoice, marked a payment as paid or voided an invoice then make sure to run an Update Sync so that the information is synced with the FG Receivables Manager.
- Deleted invoices - Invoices should always be voided from your accounting package. After voiding the invoice, make sure to run an Update Sync in your FG Receivables Manager. If you deleted your invoice only, notify customer support by email at email@example.com who will then delete it from the backend of your FG Receivables Manager
- Credit memos - If the credit memo was applied to the invoice in the accounting package and the subsequent invoice balance is $0, the invoice should not show up in FG since it has been paid in full. If the credit memo was applied to the invoice in the accounting package and there is a remaining balance on the invoice, the invoice will show up in FG. The outstanding amount should be consistent with the accounting package's balance due. (Learn more about credit memos by clicking here).
- Invoices - sometimes an invoice may not be assigned to a customer or is missing a total. (Note: If you have an invoice total for $0, make sure to write $0 and not leave it blank as it will show as an error).
If you are unable to identify the issue, contact firstname.lastname@example.org as they may need to run a full sync or let you know of any errors that need to be adjusted.